Welcome to Module 5 – Quality Management! In this module, we will explore the principles and practices of total quality management (TQM) to achieve high-quality products and services.
Lesson 1: Quality Management Fundamentals
In this lesson, we will delve into the fundamentals of quality management, including the key principles and approaches such as Six Sigma and Continuous Improvement.
Lesson 2: Quality Control and Improvement Techniques
This lesson will focus on quality control techniques such as statistical process control (SPC), quality audits, and the Plan-Do-Check-Act cycle. We will also cover tools for problem-solving and root cause analysis.
Learning Objectives
By the end of this module, you will be able to:
- Understand the importance of quality management in operations.
- Implement quality control techniques to monitor and improve process performance.
- Apply quality improvement methodologies to deliver exceptional customer satisfaction.
